Pulaski Technical College

Job Information

Job Title: Dispatcher/Customer Care Specialist
Company: Conway Corporation
Location: Conway, Arkansas
Date Posted: 11/26/2012
Closing Date: 11/30/2012
Minimum Requirements: Working knowledge of the internet, including Internet Explorer and mail programs. Working knowledge of operating systems such as Windows ME, Windows XP, Vista, and Windows 7. Ability to use job specific computer software. Ability to work non-standard hours and remain alert and effectively perform all job duties. Ability to operate office equipment, including a PC, and its peripheral equipment. Must be able to work non-standard hours, including evenings, weekends and holidays, and occasional overtime. Must be able to work effectively alone and without direct supervision. Ability to work effectively during periods of time constraints.
Preferred Qualifications: High school diploma or equivalent. Previous customer support experience, which would allow applicant to assume the job duties with only brief orientation to the work environment and facilities. Excellent communication skills with emphasis toward customer service.
Job Description: Dual position at Service Center as Dispatcher and in Call Center as Customer Care Specialist. Work hours will be divided between the two locations and positions. Duties include: Provide front-line technical assistance to users of Conway Corporation broadband communications cable television, VOIP phone, electrical, water, and sewer services. Receive, log and write up service request calls from customers and notify the appropriate service personnel. Monitor the grounds and buildings surveillance systems and notify proper authorities of security problems when necessary.
Contact Info: Only qualified and eligible persons should complete an online application at www.conwaycorp.com/jobs

Pulaski Technical College
3000 West Scenic Drive
North Little Rock, AR 72118
Phone: (501) 812-2200

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