| Job Description: | The Regional IT Manager provides local representation of Penske Automotive Group’s IT department at the dealership level. This position performs a variety of IT related tasks including; acquisition, installation, and maintaining, of personal computers and software, with local area network and wide area network connections; provides installation and support of equipment connected to centralized systems; assist user community in software problem resolution; computer and network management operations and office operations.
Dimension:
Coordinates personal computer hardware and software troubleshooting, installation, repair, problem diagnosis, and implementation.
Assists in the processes, by which requests and inquiries related to personal computing, local area network, wide area networks, host systems communications are received, screened, prioritized, and resolved.
Installs, tests, and maintains a variety of personal computing and network hardware and software systems; performs diagnostic tests, modifies or repairs hardware; gathers and records appropriate data related to these functions.
Maintains a high level of personal computer knowledge and assists in the recommendation processes for personal computing hardware, software systems, and host system data communications requirements.
Maintains professional communications rooms and wiring closets.
Plans, organizes and coordinates daily schedules for all sites.
Maintain an advanced and current level of technical knowledge and skills involving personal computing and software architecture, implementation, and troubleshooting.
Assist Corporate IT in the management and direction for the local dealerships including setting priorities, coordinating, and the reporting of activities on a daily basis using established processes and helpdesk ticketing system.
Focus support activities on maximizing systems availability to help facilitate business results.
Plan and coordinate with PAG Corporate IT store equipment moves, new facilities and business critical projects. This will also include coordination with local / national vendors and telecommunications suppliers
Knowledge of and willingness to be actively engaged in Voice over IP phone systems.
Proactively plans and anticipates IT needs / issue resolution to ensure systems availability.
Ensure prompt vendor response to critical PAG issues and escalate as appropriate.
Follow up with end users on critical service events to ensure customer satisfaction.
Provide monthly weekly reports.
Maintain standards as mandated by current corporate policies, procedures and standards.
Maintains hardware and software on computers and networks as needed.
Maintains an accurate inventory of all computer equipment.
• Identify staff development needs and suggest solutions.
Support third party and manufacturer technology requirements.
Perform other related duties as required. |
